Message From the CEO
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Person and family centered care (PFCC) is what we at SCHC deem as ‘our way of life’. In everyday terms it means how we make sure that you, our clients and community are actively involved in how we go about planning, delivering and evaluating the services we deliver.
All SCHC staff are embracing these principles in their interactions and work with clients and families. Dignity and Respect: SCHC staff listen to and honour clients and family perspectives and choices. Client and family knowledge, values, beliefs, and cultural backgrounds are incorporated into the planning and delivery of care/services. Information Sharing: SCHC staff communicate and share complete and unbiased information with client and families. Clients and families receive timely, complete, and accurate information in order to effectively participate in care and decision-making. Participation: Clients and families are encouraged and supported in participating in care and decision-making at the level they choose. Collaboration: Patients, staff, families and leaders collaborate in development, delivery and evaluation of care and services. Person and Family-Centered Care philosophy is a journey that requires your ongoing engagement and feedback. You can help us help you in many ways including by sharing your needs and opinions in your regular contact with our staff and volunteers, by completing a client engagement questionnaire on our website (www.schcontario.ca) and this September by participating in the opportunities to inform our new strategic plan. Together we will be successful in building strong and connected communities! Strategic Planning: In order to ensure that organizations are meeting the needs of their communities we engage in a process called strategic planning every three to five years. As 2018 comes to a close it is our turn to review and update our strategic plan and we need your input to help us. In the month of September our consultants from SN Management will be reaching out to our clients and community for your involvement in making sure SCHC is responding and meeting our communities’ needs. I hope you will take advantage of the opportunity to participate! 
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